Refund policy
Because PollenPro pollen is a perishable biological product, we generally do not accept returns once an order has been delivered. Returning pollen through normal mail or shipping channels can expose it to temperature and handling conditions that make it unsuitable for resale.
Damaged or Incorrect Orders
If your order arrives damaged, contains the wrong item, or has another fulfillment problem, please contact us within 7 days of delivery at support@pollenpro.com.
Please include:
- Your order number
- A brief description of the problem
- Photos of the package and product, when applicable
We’ll review the issue and, when appropriate, provide a replacement or refund.
Shipping Delays or Temperature Concerns
A soft or thawed gel pack does not by itself mean the pollen has been damaged. Pollen is packed to help protect it during normal FedEx 2-Day transit, and our testing has shown that it can tolerate expected shipping conditions.
If your shipment was significantly delayed or you have concerns about the condition of the pollen when it arrives, contact us at support@pollenpro.com. We’ll review the circumstances and help determine the appropriate next step.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We can usually make changes before the order has been packed or shipped. Once fulfillment has begun, we may not be able to cancel or modify the order.
Refunds
Approved refunds will be issued to the original payment method.
Once a refund is submitted, your bank or card issuer may take additional time to post the credit to your account.
Pollination Results
PollenPro provides supplemental fruit-tree pollen intended to improve the opportunity for pollination when compatible pollen is limited.
We cannot guarantee fruit set, fruit production, or crop yield. Results can be affected by factors outside our control, including:
- Tree health and condition
- Variety compatibility
- Bloom timing
- Application timing and technique
- Frost
- Rain
- Wind
- Temperature
- Bee and other pollinator activity
A lack of fruit set or a smaller-than-expected crop, by itself, is therefore not considered a defective product and does not qualify for a refund.
Questions
For help with an order, contact: