Refund policy
Because PollenPro pollen is a perishable biological product, we generally can’t accept returns after an order has been delivered.
Damaged or Incorrect Orders
If your order arrives damaged, contains the wrong item, or has another fulfillment problem, please contact us within 7 days of delivery at support@pollenpro.com.
Please include:
- Your order number
- A brief description of the problem
- Photos of the package and product, when applicable
We’ll review the issue and, when appropriate, provide a replacement or refund.
Shipping Delays or Temperature Concerns
The gel pack is included to help keep the pollen cool during shipping and may be soft or thawed when your order arrives.
If your shipment was significantly delayed or you’re concerned about the condition of the pollen when it arrives, please contact us at support@pollenpro.com. We’ll make it right.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We can usually make changes before the order has been packed or shipped. Once fulfillment has begun, we may not be able to cancel or modify the order.
Refunds
Approved refunds will be issued to the original payment method.
Once a refund is submitted, your bank or card issuer may take additional time to post the credit to your account.
Pollination Results
PollenPro provides supplemental fruit-tree pollen intended to improve the opportunity for pollination when compatible pollen is limited.
We cannot guarantee fruit set, fruit production, or crop yield. Results can be affected by factors outside our control, including:
- Tree health and condition
- Variety compatibility
- Bloom timing
- Application timing and technique
- Frost
- Rain
- Wind
- Temperature
- Bee and other pollinator activity
A lack of fruit set or a smaller-than-expected crop, by itself, is therefore not considered a defective product and does not qualify for a refund.
Questions
For help with an order, contact: