Shipping policy
PollenPro ships supplemental fruit-tree pollen with cold packaging to help protect pollen viability during transit.
Shipping Method and Cost
Pollen orders are shipped by FedEx 2-Day delivery. Shipping is currently free on PollenPro pollen kit orders to eligible U.S. destinations shown at checkout.
When We Ship
Because pollen is temperature-sensitive, we ship orders Monday through Wednesday only. This helps prevent packages from sitting in a carrier facility over the weekend.
Orders placed after the weekly shipping window may be held in frozen storage until the next eligible shipping day. Carrier holidays may also affect the shipping schedule.
Once your order ships, you’ll receive tracking information by email.
Delivery Timing
FedEx 2-Day is our standard shipping service for pollen orders. Delivery dates shown during checkout or after shipment are estimates provided based on the carrier schedule.
Occasionally, weather, carrier disruptions, holidays, or other circumstances outside our control can cause a shipment to arrive later than expected.
How Your Pollen Is Packed
Pollen is kept frozen before shipment and packed with an insulated liner and frozen gel pack to help protect it during transit.
When your order arrives, place the pollen in your freezer as soon as possible. Keep it frozen whenever you are not actively using it.
What If the Gel Pack Arrives Soft or Thawed?
A gel pack that arrives soft, partially thawed, or no longer frozen does not by itself mean the pollen has been damaged.
We have conducted transit and viability testing to evaluate how pollen handles normal shipping conditions. Simply move the pollen to your freezer promptly after delivery.
If your shipment was substantially delayed, arrived damaged, or you have concerns about the condition of your pollen, contact us at support@pollenpro.com.
Damaged, Missing, or Incorrect Orders
If your package arrives damaged, contains the wrong item, or appears to have been lost in transit, please contact us at support@pollenpro.com as soon as possible.
Including your order number and photos of any shipping damage will help us resolve the issue more quickly.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error after placing your order, contact us immediately. We’ll make every effort to correct it before shipment, but we can’t guarantee that an address can be changed once fulfillment has begun.
Questions?
For questions about an order or delivery, contact: