Terms of service
Last updated: September 2026
These Terms of Service govern your use of the PollenPro website and your purchase of products from PollenPro. PollenPro is a DBA of FirmYield Pollen LLC.
By accessing this website, placing an order, or otherwise using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website.
1. Our Products and Website
PollenPro sells supplemental fruit-tree pollen and related pollination products for home fruit growers.
We make reasonable efforts to ensure that product descriptions, photographs, pricing, availability, educational information, and other website content are accurate. However, information may occasionally contain errors or may be changed or updated without notice.
We reserve the right to correct errors, update information, change product specifications, or discontinue products when necessary.
2. Orders
By placing an order, you agree to provide accurate and complete billing, contact, and shipping information.
An order confirmation does not necessarily mean that we have accepted or fulfilled your order. We may refuse, limit, or cancel an order when reasonably necessary, including because of:
- Product availability
- Incorrect pricing or product information
- Suspected fraud or unauthorized activity
- Shipping restrictions
- Errors affecting an order
If we cancel an order after payment has been collected, the applicable amount will be refunded.
3. Pricing and Payment
Prices are shown in U.S. dollars unless otherwise indicated.
Applicable taxes, if any, are calculated at checkout. Shipping charges, when applicable, will also be disclosed before you complete your purchase.
Payment must be successfully authorized before an order can be processed.
4. Shipping
Pollen is temperature-sensitive and is shipped according to the procedures described in our Shipping Policy.
Shipping and delivery dates are estimates and can be affected by weather, carrier delays, holidays, and other circumstances outside our control.
Please review our Shipping Policy for additional information about shipping days, cold packaging, tracking, delivery, and temperature concerns.
5. Returns and Refunds
Because pollen is a perishable biological product, returns and refunds are subject to our Returns & Refunds Policy.
Please review that policy for information about damaged or incorrect orders, shipping concerns, cancellations, and refund eligibility.
6. Supplemental Pollen and Pollination Results
PollenPro provides supplemental fruit-tree pollen intended to provide an additional source of compatible pollen and improve the opportunity for successful pollination.
Fruit set depends on many factors outside PollenPro's control, including:
- Tree health and condition
- Fruit variety and pollen compatibility
- Bloom timing
- Application timing and technique
- Frost
- Rain
- Wind
- Temperature
- Bee and other pollinator activity
- Other environmental and biological conditions
Because these factors vary from tree to tree and season to season, PollenPro does not guarantee pollination success, fruit set, crop yield, or any specific result from the use of its products.
Information provided on the PollenPro website, in Growing Guides, product instructions, emails, or other educational materials is intended to help home fruit growers use our products and understand fruit-tree pollination. It does not create a guarantee of any particular horticultural result.
7. Product Storage and Use
Customers are responsible for following the storage and application instructions supplied with PollenPro products.
Pollen should be placed in the freezer promptly after delivery and kept frozen when not in use.
Product performance may be affected by improper storage, handling, application, or use.
8. Intellectual Property
Unless otherwise indicated, the original content on this website—including text, photographs, graphics, logos, product materials, Growing Guides, instructions, and other content—is owned by or licensed to PollenPro and is protected by applicable intellectual-property laws.
You may use our website and educational materials for personal, noncommercial purposes. You may not reproduce, republish, sell, distribute, or commercially exploit our original content without permission.
9. Customer Submissions
If you voluntarily submit photographs, testimonials, growing experiences, or other material for possible publication by PollenPro, you represent that you have the right to submit that material.
PollenPro will only use customer stories, photographs, or similar submitted content for promotional or educational purposes when the customer has provided permission for that use.
10. Third-Party Services and Links
Our store is powered by Shopify and may use other third-party providers for services such as payment processing, shipping, analytics, and website functionality.
Our website may also contain links to third-party websites or resources. PollenPro is not responsible for the content, availability, privacy practices, or policies of websites that we do not control.
11. Limitation of Liability
To the fullest extent permitted by applicable law, PollenPro and FirmYield Pollen LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of our website or products.
To the fullest extent permitted by law, our total liability for a claim arising from the purchase of a product will not exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable consumer-protection law.
12. Prohibited Use
You may not use the website:
- For unlawful or fraudulent purposes
- To interfere with the security or operation of the website
- To attempt unauthorized access to accounts, systems, or data
- To transmit malicious code
- To infringe the intellectual-property or other legal rights of another person
We may restrict access to the website when reasonably necessary to protect PollenPro, our customers, or the operation of the store.
13. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our products, website, business practices, or legal requirements.
The current version will be posted on this website with an updated revision date.
15. Contact Us
Questions about these Terms of Service can be sent to:
PollenPro
FirmYield Pollen LLC
support@pollenpro.com